Refund policy

At Nyra Jewels, we want you to shop with confidence. Please read our returns policy carefully before making a purchase. 

Change of Mind 

Due to hygiene reasons, we do not offer refunds or exchanges for change of mind, including if you decide you no longer want the item or ordered the incorrect product and/or size. 

Please choose carefully before placing your order. 

Damaged or Faulty Items

Before shipping, all jewellery is checked for quality and securely packaged. If your order arrives damaged or you believe there is a fault with your item, please contact us within 48 hours of receiving your order. 

Please provide:

• A description of the issue. 
• Clear photos of the item and packaging.

We will review each case individually and determine the most appropriate resolution. 

Please note that Nyra Jewels is not responsible for damage that occurs during transit after your parcel has been handed over to NZ Post. 

Sale Items

All sale items are final sale and are not eligible for an exchange or refund.